Business Process Solutions built around your customers.
Our BPO services help businesses improve customer operations, reduce operational workload and maintain reliable service delivery.
Focus on Your Business — We'll Handle Operations
360Infomatic's BPO division is the company's founding business line: a 24/7 operation delivering inbound support, outbound sales campaigns, transcription and virtual assistance for clients across automotive, real estate, insurance and other industries.
Talk to Our BPO Team
Inbound Calling
Scale your customer support with our experienced team and modern communication infrastructure.
- Around-the-clock support operations
- Reduced operational costs without compromising quality
- Trained professionals handling detailed customer questions
- Multi-language support with secure communication infrastructure
Serving automotive dealerships, real estate professionals and lead-generation companies.
Outbound Calling
Drive sales, generate leads and boost revenue through trained agents focused on engagement and conversion.
- Telemarketing for product and service promotion
- Lead Generation — prospecting and customer qualification
- Appointment setting with prospects
- Customer surveys and feedback collection
Serving automotive, real estate, mortgage, and auto/home insurance sectors.
Virtual Assistance
We handle the work — you drive the growth. Expert virtual assistants for scheduling, customer service and data entry.
- Streamlined operations, reduced administrative tasks
- Lower labor costs and overhead expenses
- 24/7 support and enhanced customer experience
- Flexible engagement models that scale with your business
Tailored for automotive dealerships, realtors, and auto/home insurance providers.
Transcription
Accurate call summaries and transcriptions combining human transcribers with modern technology.
- Real-time transcription for immediate insight
- Human transcribers combined with technology tools
- Industry-specific expertise and customized delivery
- High accuracy standards to minimize errors
Serving automotive dealerships, real estate, financial institutions and education.
Call Analytics
Data-driven insights from your sales conversations and customer interactions.
- Call recording analysis to spot trends and gaps
- Conversation intelligence on customer behavior and pain points
- Sales performance metrics — conversion rate, cycle length, CSAT
- Concrete, implementation-ready recommendations
What Our BPO Clients Say
"360INFOMATIC had become a vital part of our operations. Their reliable round-the-clock service really eased the load."
"Their outbound calling and virtual support have helped us connect with more serious buyers and sellers."
"Their transcription services have strengthened our outreach. The offshore dialing support is sharp, efficient."
"Their accuracy was consistently strong. They never missed a deadline and were available whenever we needed them."
Let's Discuss Your Requirements
Get a customized BPO solution for your business.